Customer Portal in MSD Axapta

Customer Portal in Axapta

Customer Portal gives service customers access to their service related data over an enterprise portal whenever required, thereby providing a new 365 days a year,24 hours a day kind of interaction between the service company nd the customer. A decrease in the tasks associated with giving service customers access to the data through other communication channels (telephone, e-mail messages, and so on) is expected.
Basically, Customer Portal helps the Service customer who has two groups of requirements:
• The need to view the data relevant for the service operation done on service items
• The need to connect to the service company to initiate a service request