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Showing posts with the label initiate service request

Customer Portal in MSD Axapta

Customer Portal in Axapta Customer Portal gives service customers access to their service related data over an enterprise portal whenever required, thereby providing a new 365 days a year,24 hours a day kind of interaction between the service company nd the customer. A decrease in the tasks associated with giving service customers access to the data through other communication channels (telephone, e-mail messages, and so on) is expected. Basically, Customer Portal helps the Service customer who has two groups of requirements: • The need to view the data relevant for the service operation done on service items • The need to connect to the service company to initiate a service request